Hotel technology is beneficial in delivering an outstanding guest experience. Enhanced personalized experiences and Instagram-perfect moments are the new buzz words in the hotel industry. Traveling has become an increasingly seamless experience over the last few years.
Just when the hospitality masters aced these expectations, a pandemic hit the travel industry. The most unprecedented event in 2020 changed the hotel business was done. Today, every hotelier is struggling with the same tough challenge on how to persuade people that traveling is worth their money and time.
However, seamlessly managed to stay in the books, now touch-less is the new normal. The COVID-19 pandemic has revealed the need for contactless interactions and touch-less hospitality. Upgrade to touch-less technology in the hotel & tourism industry to guarantee guest safety and helps the staff to deliver efficient services.
Here are some of the trends in hospitality technology that might resolve the growing post-COVID-19 safety needs and the related shift in expectations of guests.
Touch-less Hospitality Trends in Increase Efficiency of Staff
Remote Working via Cloud
Social limitations forced due to the COVID-19 have made the remote work new normal to restrict the virus spread and safety as well. Cloud technology turns out to be useful in such situations for doing work from home, anytime, anywhere, and on any device. All that you require is Hotelinco and a device with an active internet connection to enjoy its benefits with 24/7 accessibility.
Virtual Support and Personal Training
Contactless support, virtual certification, and automated training are important to make the touch-less hospitality facility smooth. With exceptional property management system software, you can begin virtual training to make sure your staff is industry-ready. Moreover, our support team is available 24*7 to help you run your business seamlessly without risking the bio- bubble.
Wireless Devices for Staff
Touch-less hospitality allows your staff to be motile. Typical desktop-based property management software restricts the front desk staff when they can other things to focus more on your guests’ needs. A cloud-based PMS can manage all of this. Hotelinco PMS is accessible through a user-friendly smartphone. Besides the front desk, you can fasten housekeeping operations, handle many POS outlets at the same time from a single point, and trend prediction from reports with just a tablet or smartphone.
Cyber Security
With touch-less tech hospitality becoming the new normal and hotel operations moving online, there is a big concern about the safety of the personal information of the guests. Hotelinco, being cloud-based property management software delivers the highest degree of security to its users. No information can be accessed without authorization.
Contactless Communication among Departments
Simplify your hotel operations with effortless interaction and communication between the departments. Moreover, assign, monitor, and control the jobs from a single dashboard and coordinate all the inter-departmental in real-time with Hotelinco. Cloud-based property management software efficiently manages multiple sale points to enhance your revenue other than from room bookings.
Touch-less Hospitality Trends in Enhancing Guest Experience
Using Artificial Intelligence for Personalization
AI helps to offer a personalized guest experience during their stay. You can achieve this with high-performing PMS by gathering and evaluating guest data, identifying user preferences to curate more personalized offers and packages, and customization of the entire guest cycle.
Touch-less Check-In & Check-Out
Avoid queues at the front desk which check-ins and check-outs. A mobile PMS enables hotel service providers to configure their processes and operations with ease. This allows guests to check-in & check-out via their smartphone. With leisure traveling pacing its speed, safety protocols and social distancing norms are important decision making.
Contactless Payments
Contactless payment and clearance minimize the interaction with staff. Additional security against cancellation is assured while choosing online payment methods. Having a cloud-based PMS allows you to integrate your payments around multiple channels. You can integrate with the third-party application you already use totally hassle-free with PMS.
Easy Distribution
Most of the hotel bookings are made online. Your hotel needs to be equipped with the latest PMS software to make full use of touch-less technology. Hotelinco is versatile, mobile-friendly, and easy-to-use software that enhances commission-free bookings. You can manage everything from booking, room rates to hotel inventory with cloud-based PMS.
Service Automation
A cloud-based property management system by leveraging technology reduces the dependency on staff. It helps simplify operations and reduces the burden of many tasks such as performing night audits, updated housekeeping status, sending confirmation emails, and more. Maximize your profits by optimizing room inventory and room prices without any manual intervention.
Hospitality Industry Flourishes on Delivering Customer-Focused Services
The hospitality sector grows on great customer experience. However, all the efforts now have become outdated because of the COVID-19 pandemic. Half of the hoteliers have lost their businesses, and the other half are looking for ways to make profits by bringing back their customers. The sure-shot way of doing this was to strengthen technology to create innovation and make your guests feel safe and protected. The touch-less hospitality solutions with cloud-based property management software assure travelers of the safety protocols being followed by the hotels and also focus on customer relations.
Hotelinco’s highly specialized and optimized touch-less hospitality solution makes sure that hotels can build an engaging, memorable, and most importantly safe stay for the guests without cutting profits or losing out on revenue.